Privacy Policy

Personal Information Privacy Policy

The Personal Information Privacy Policy covers the following:
 • What personal information is collected from the user
 • How this information will be used by the company
 • How the company transfers data to third-party companies
 • How to modify or delete this personal information or opt-out
 • Content available without needing to sign up
 • Information collected through a secured server

• What personal information is collected:
Personal information is collected when placing an order, so that we can process payment information, ship the order and communicate with the user. This information includes:
 • Contact information (billing/shipping: name, address, phone number, email)
 • Purchase information (order: items, quantity, price)
 • Payment information (credit card data: type, number, expiration, security information, etc.)

• How this information will be used:
The Contact, Purchase and Payment information are used to process payment, deliver the order and communicate with the user.

Contact information and purchase information are available to customer support staff to assist with customer service. This information is also required to pack and ship your order.

Name and address are used to ship products to the user through a third party (USPS, UPS, FedEx, DHL, etc.). This information may be submitted to these third parties to verify your shipping address or create labeling.

Purchase information may also be used by our staff to improve business practices or our web site.

An email address is required to send the user purchase confirmation and order related information. Any non-order related information sent by our site shall allow users to opt-out of any further non-order related communication. All contact information can be removed from our systems after the purchase has been processed and shipped.

Payment information is used to pay for the merchandise and is not used after the transaction has been processed. This information is sent to the bank to authorize the use of funds and may also be used to verify billing address before this transaction is completed.

If required by law, any personal information in our posession may be disclosed to governmental agencies or other companies.

• How the company transfers data to third-party companies:
Name and address data is communicated to third party shipping company (USPS, UPS, FedEx, DHL, etc.) through a secure link to their servers to generate a shipping label and tracking number.

Name, address and payment information are communicated to a third party merchant bank through a secure link to their servers to authorize the transfer of funds to pay for the merchandise ordered.

• How to modify or delete this personal information or opt-out:
To modify the information associated with an order, the user who placed the order may send us an email through our contact page. To delete this information, the user who placed the order may send us an email through our contact page or contact us in writing to the address: Customer Support Dept 340 2520 Vestal Pkwy E #2 Vestal, NY 13850.

• Content available without needing to sign up:
Users can access this site’s content without registering. Users only need to provide information if they would like to purchase products or if they need reply to a question they ask of Customer Support.

• Information collected through a secured server:
Information is submitted to a secure (https) server page on this site. Your web browser sends the information entered on the order form to our website using ‘https‘, which transmits encrypted data to our server.

Privacy and Security

We appreciate your business and would like to protect your privacy. Information you enter on our site will be used to process and ship your order. Credit card information is periodically removed from the site to prevent loss or theft. Because BleachRefills.com understands its customers concerns about privacy, we have instituted policies intended to ensure that your personal information is handled safely and responsibly.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), any information transmitted is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link http://www.verisign.com.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected applications to gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment

As we continue to develop our web site and take advantage of advances in technology to improve our services to you, this policy may change. Consequently, you may wish to refer to this policy on an ongoing basis so that you understand our current privacy policy.